FAQs

Getting Started

What are the principles behind Masters of Photography?

Masters of Photography aim is to help and inspire you to take better pictures through the teachings of the best photographers in the world.
The courses’ arc of learning is composed of 4 complementary and inter-locking key elements designed to acquire a deeper and more extensive knowledge of photography:

  • Watch: Inspirational pre-recorded courses divided in 35 bite-size lessons from the best in the field. In these videos our Masters provide years of knowledge, experience and expertise in their field.
  • Read: Downloadable and printable documents are provided summarizing each of the lessons to support the video course
  • Do: Some lessons are followed by an assignment from the master in the worksheet.
  • Get feedback: you can upload your assignment photographs on the website and then select and submit some or all of them for feedback from your fellow students on key elements of photography: Creativity, Composition, Technicality and Content

The website is also a live resource for all photographers, as we are adding Masters regularly to cover different aspects of photography. 

How does the website work?

The website is composed of 4 sections:

  • A general and introductory section including the Homepage with information on the Masters, the courses available and how to enroll.
  • The Student Dashboard where once enrolled you can manage your profile, your photos and access the video courses and the related materials.
  • The Photostream where all the photos made public by the students can be seen. Enrolled students can also give feedback and vote on these pictures.
  • The News & Updates section, where you can find information about photography, behind the scenes access, the functionalities of the website and news from the Masters themselves, including their work and exhibitions.
How do I create an account on Masters Of Photography?

To create a Masters of Photography account, visit www.mastersof.photography and click on the “Register/Sign in” section in the Menu at the top right of the homepage. From there, you can create a new account from scratch on the left of your screen using your email. Alternatively, you can use your Facebook, Instagram and Twitter logins to create an account. You will then receive an on boarding email. Please check your junk or spam box folders if you haven’t.

Once registered you can buy courses and become a student yourself of you can send one or more courses as gift to a person of your choice. For more information on Gifting please see the Specific section in the FAQs. Please not that you’ll only be able to upload your photographs, rate and comment on others if you have bought at least a course and are enrolled as a student.

What are the technical requirements to use Masters of Photography?
The Masters of Photography website be accessed seamlessly through your mobile and tablet browsers, compatible with both Apple and Android formats.

Account Settings

How do I modify my profile and add a profile picture?

Go to the Menu on the top right side of the website and select “MY DASHBOARD”. In your dashboard select “MY ACCOUNT SETTINGS” on the menu on the left. From there you’ll be able to change your profile, password, update your profile photo and add information on the type of photography you’re interested in. Your privacy is important to us and only your username and avatar photo will be visible to other users.
Please note that you are not able to change your USERNAME once account has been created.

How do I delete my account?

We are really sorry that you want to leave us. If there is anything we can do or you want to tell us about please email us at support@mastersof.photography .

If you are fully decided please contact us at the same email address and we’ll delete all your information. We’ll send an email confirmation when this has been done.

For the students

Is there a timeframe for me to take my class?

You have a lifetime access to each course. You can therefore start the course when you want and complete it at your own pace. There is no imposed timeframe, and you can retake the course as many times as you’d like.
That said, in our experience you will best benefit and progress faster by taking the classes regularly.

Can I re-take a class, a lesson or re-watch a video?

Yes, once you have enrolled for a class you can re-take it as many times as you like.

 

Can I download a class?

You can download the class material that are in the form of pdf but you can’t download the video material. The video material can be accessed on the website anytime.

How can I upload my photographs and assignments?

Go to the Menu on the top right side of the website and select “MY DASHBOARD”.
In your dashboard select “MY PORTFOLIO” on the menu on the left.
There you can upload a banner photograph for your area by clicking on “UPLOAD BANNER IMAGE” and following the instructions. You can also upload photographs to your PORTFOLIO by clicking on the UPLOAD PHOTOS button. These photographs will also appear in the STUDENTS PHOTOSTREAM for every visitor to the site to see. You will be asked to attribute each photograph to a selected course. You can also add information about the type camera used, details about the settings (Focal Length, Shutter speed, Aperture and ISO.) and you can also add tags.
How many photographs can I upload and what maximum size photographs can I upload?
You can upload as many photos as you want and of any size but we will compress photos that are over 2MB to a 2MB size.

Can I share a class?

No, the courses are designed to be taken individually through your account. You are not allowed to download the videos.

 

Can I watch the videos in full screen?

Yes, you can expand the screen using the command at the bottom right of the video screen.

How do I switch on or off the close captions and sub-titles?

You can switch the caption on and off using the command at the bottom right of the video screen.

Can I adapt the video quality?

Yes, you can expand the screen using the command at the bottom right of the video screen.

Can I buy multiple classes at once?

Not yet.

 

How do I get a refund?

We are sorry to hear that you weren’t satisfied with your experience. Please reach out to support@masterof.photography with the following details:

  • Email address associated with your account.
  • Name of the class you’d like refunded.
  • If the class was purchased through PayPal we’ll also need the email address associated with your PayPal account.

Gifting

How can I gift a class?

Classes are fabulous gifts and we have therefore, made gifting super easy. Through the site you’ll be able to buy one or more courses and send a coupon to the recipient on the date of your choice. The recipient can then use the coupon to choose any of the courses available on the Masters of Photography.
Just follow one of the GIVE AS A GIFT button on the site from the homepage for example. Choose the number of courses you want to gift. Click GIVE AS A GIFT. Fill in the recipient information, write a message and choose the date you want us to send the coupon. Click CONTINUE.
The next pop up is an order summary and you can proceed to payment via the secure payment system from PAYPAL.

Trouble Shooting

What should I do if the video doesn't upload or freezes?

If you have a problem with your video try the following:

  • Check that you use a supported browser. Check here for the the supported browsers.
  • Check that you are connected to the internet and that the connection is working well
  • Try clearing your cache. For instructions see here: https://www.wikihow.com/Clear-Your-Browser%27s-Cache

If none of these solutions work please contact us at support@mastersof.photography and we will get back to you as soon as possible.

I have a problem with my gift or promotional code?

Sorry to hear this. Please contact us at support@mastersof.photography and we will get back to you as soon as possible.

Contact us

How can I contact Masters of Photography?

For general inquiries please contact info@mastersof.photography and we get back to you as soon as possible.

How do I report an issue?

If something is not working like you’d like please contact us at support@mastersof.photography  and we will get back to you as soon as possible.